Support

We are here to help. Whether you are a business running accessibility studies or a tester earning with OpenScouter, submit a ticket below and we will get back to you within 48 hours on weekdays.

Raise a Ticket

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I am a Select one Business / potential client Tester Developer Other

What do you need help with? Select a category Book a demo Pricing question Understanding a report Problem during a test Payout or earnings question Account or profile help Bug report Feature request Something else

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We aim to respond within 48 hours on weekdays. Your email will only be used to reply to this ticket.

What Can We Help With?

For businesses:

• Demos of the platform and reporting dashboard
• Pricing questions for your team size or testing volume
• Understanding findings in your reports or exporting data
• Technical issues with the API or dashboard

For testers:

• Problems with the Chrome extension or a study link not loading
• Payout timing, method, or Stripe Connect questions
• Updating your profile, ND categories, or capacity quiz results

For developers:

• API authentication or endpoint questions
• Webhook configuration and debugging
• Integration guidance

Urgent Issues

If your issue is time-sensitive (e.g. a test is live and something is broken), email us directly at support@openscouter.com with “URGENT” in the subject line.